Simply Super Software

Sales

For sales and general queries:   Email Sales

If you have already registered Trojan Remover and have a query regarding your order, or are waiting for information, you should contact the registration company FastSpring directly at questionacharge.com.

If you are reinstalling Trojan Remover and your licence key is over 30 days old, you may need a new key. Please email us with your details so we can trace your registration and issue your new key.

Support

For questions regarding the use and operation of Trojan Remover, including malware issues:   Email Support

If there are problems with that address, you can try our alternative: [email protected].

Bounced Emails

If you have written to us but not received a reply, please check the list of unreachable addresses here.

Response Time

Emails are normally responded to within 24 hours (usually sooner). If you have not received a reply in this time, please check your spam filters. If problems persist, check the list of addresses we are unable to reach.

File Samples

If you wish to submit files for analysis, send them to:

Files should be in a password-protected ZIP archive with the password infected. This ensures your mail will not be intercepted by antivirus scanners.

False Positive Reports

If you believe Trojan Remover has raised a false detection, please send the files, or information on the issue, to:

Important Note

If using Yahoo or Google Mail, change the extension of any executable files (e.g. `.exe` → `.ex0`) before zipping, otherwise your provider may block the files. Remember to use the password infected.

Registered Address

Simply Super Software
19 Coxs Close
Nuneaton
Warwickshire
UK
CV10 7ET